Red River Mutual provides insurance products and services to over 70,000 policyholders. The company experienced significant growth with the addition of more than 25 staff members over 10 months and a move to a new, larger location. As a result, Red River Mutual required a support package that would complement their existing IT staff but also provide support directly to their end-users. Red River’s requirements included providing help desk support for end-users, allowing their internal resources to focus on projects and initiatives that support the business, strategic goals and vision. They also required data center monitoring, patch management, remediation, and network monitoring. Broadview Networks implemented a solution that included Fully Managed support services for the client end-point environment and the °IT Assist” support plan for the data center. The onboarding process included a review of requirements, the creation of a plan for agent deployment and testing, guidance around a communication strategy, and a review and tune of the ticket escalation process. The solution also included monthly and quarterly reporting.